We operate as a family business with our own production at the source, personally overseeing the steps right up to sealing.

Our work on site is socially certified (SMETA 4-Pillar) and batches are tested in independent laboratories in Germany.

Ideally: order number, product, BBE/batch, photos, and how you stored/used the product. This way, we can quickly understand what happened. (Traceability is an important part of our quality assurance.)

You can do this directly via Amazon in the order. If you can't proceed there, please write to us – we will provide additional support.

Please take photos (outer carton, product, label, damage) and report it via Amazon. In parallel, you can send us the information – we will help with the documentation.

Natural raw materials can have slight variations. If you are unsure, please send us photos, best-before date/batch number and a brief description – we will check it with you.

We'll get back to you as soon as possible. Including the information from the contact section (order number/batch/photos) will significantly speed things up.

Via Amazon: "My Orders" → "Return or Replace Items".

Please first use Amazon directly: "My Orders" → "Problem with order" / "Return or replace items".

In most cases, this is the fastest way to get a replacement or refund, as the purchase agreement and processing are handled by Amazon.

Feel free to write to us directly – we'll support you with information on correct use, storage, ingredients/origin, and quality questions. Our processes are designed for traceability and tested quality.

On Amazon under "My Orders". There you will find tracking, delivery date, and delivery address.

Please check your order overview on Amazon and the spam folder of your emails. If the order is not visible there, Amazon support can help you most quickly.